Urban Feast cards can now be used until 30 November 2020 —We’re giving you three more months to pencil in a few more date nights and post ‘rona dinners as the expiry date is now extended from 31 August 2020 to 30 November 2020.
Each of our Urban Feast partners are working through unique circumstances —COVID has had a devastating impact on the businesses and communities we all love and each of our Urban Feast partners are working through unique circumstances. Some are open for dine in (with restricted capacity), some are only available for take-away and others are still closed.
Many venues that are open for business are still facing restrictions and as a result are not able to accept third party promotions — We encourage cardholders to call ahead when ordering or making a booking to check that the venue is accepting Urban Feast cards at this time.
Got more questions? We hope to answer those below, but if you're still unsure of something, please get in touch and we'll get back to you asap.
If I only read one question, as a cardholder, what do I need to know?
What does purchasing an Urban Feast card get me?
A whole lot of perks! You’ll be cruising around town with $25 off your total bill at the 20 participating restaurants across your city.
Which venues can I use my card at?
You can check out the full list for your city here.
How do I buy an Urban Feast card?
Urban Feast cards are not for sale during this time.
How do I use my Urban Feast card?
Present the card to waitstaff when paying your bill. They will take the card and mark off their restaurant number on the back, so they know you’ve feasted. The $25 reduction will be applied to your bill, and they’ll return your card so you can use it at another participating spot.
How long is it valid?
Offers are all valid up to and including November 30, 2020.
Are there any exclusions?
You can use the card once at each of the venues, and your total bill must be $75 or more (including food and drink). Only one card can be used per table, so if you’re dining with a group and a few of you have a card (we like how you roll) we’ll leave it to you to sort amongst yourselves.
Can more than one card be used in a group?
Only one card can be used per table.
Can a restaurant decide to “Opt Out” during the offer period period?
COVID has had a devastating impact on the businesses and communities we all love and each of our Urban Feast partners are working through unique circumstances. Some are open for dine in (with restricted capacity), some are only available for take-away and others are still closed.
Many venues that are open for business are still facing restrictions and as a result are not able to accept third party promotions. We encourage cardholders to call ahead when ordering or making a booking to check that the venue is accepting Urban Feast cards at this time.
What happens if a restaurant closes down?
If a restaurant closes down during or before November 2020, they will no longer be required to participate in the offer. Their contract with Urban Feast will be abolished and the restaurant will be removed from any Urban Feast promotional material and Urban List publications etc. It’s at our discretion as to whether we fill the spot with another restaurant.
Can restaurants specify any food items that are exempt to the promotion?
The restaurants agree to honour the card when presented for any bill inclusive of food (unless during a special event).
Can the card be used for drinks?
Exclusively? No. The total bill may include drinks but MUST include food items for the card to be honoured.
Do cardholders need to mention the Urban Feast card when making a booking?
During Covid-19 restrictions, we encourage cardholders to contact the venues when making a booking to confirm if they are accepting Urban Feast cards during restrictions.
Once restrictions have lifted and venues are open to full capacity again, all venues will be accepting Urban Feast cards.
Can patrons buy Urban Feast cards from participating restaurants?
No. The Urban Feast cards are only available for purchase at urbanfeast.theurbanlist.com
I’ve bought a card, when will I receive it?
We’re expecting high demand and will fulfil orders as quickly as possible. Your card will be posted out to you within 7-10 business days.
Can I have my card posted outside of Australia?
No, cards must be delivered to an Australian postal address only.
Can I buy more than one Urban Feast Card?
Yes, you can buy as many cards as you like, but you can only use 1 card per visit to each venue.
What if I lose my card?
Please treat your card as cash. If you lose your card or damage it in any way we can’t replace it as we would have no visibility into which venues it had already been redeemed through. Keep it safe, kids.
Can my card be redeemed for cash?
How many cities is Urban Feast running in?
Do restaurants need to accept cards from other cities?
No. Restaurants will only accept the Urban Feast card specific to their city (Eg. You cannot use a Melbourne card in Brisbane). Cards have the relevant city marked on the front.
I’ve bought a card but want to change the delivery address, what do I do?
Email us at firstname.lastname@example.org with the new address you’d like it sent to. If the card has not already been processed for delivery we attempt to change the delivery address for you.
When purchasing a card, what happens to my information?
I have more questions, who can I speak to?
Please reach out to email@example.com. We expect a high volume of enquiries over the launch period and will do our best to answer your questions within 2 business days.